Water services customer code discussion starts
Released 01 Sep 2012
A discussion paper released by the Department of Water today is a step towards a new code of conduct that establishes the rights of customers when dealing with water service providers.
The new Water Services Bill passed by Parliament in August has enabled the development of the state's first customer code of conduct for providers of water services including water supply of drinking and non-drinking water, sewerage, irrigation and drainage.
"The Department of Water is in the process of developing a customer code that will expand existing customer rights and provide additional customer protection through hardship provisions and other measures," Executive Director Policy and Innovation Dr Marnie Leybourne said.
"Currently, the rights of customers are defined by the individual licences of each service provider.
"The client-customer relationship and the obligations for each party will be much clearer through subsidiary legislation under the new Water Services Bill 2011 and bring Western Australia in line with other jurisdictions."
Dr Leybourne said the discussion paper was created based on feedback received during stakeholder meetings and an issues paper for comment in 2011.
"We have engaged extensively with existing water service providers, government agencies and community advocacy groups in developing the discussion paper," she said.
"Consistent with the rest of the legislative reform work the government has undertaken, we are making sure we consult and gather as much feedback as possible to produce the best possible result."
You can send comments on the Water Services Customer Code Discussion Paper by email to firstname.lastname@example.org or by post to Legislation and Legal Services Branch, Department of Water, PO Box K822, Perth WA 6842.
The discussion paper is available from the Department of Water's website www.water.wa.gov.au.
Contact: Peter Collins
Phone: (08) 6364 6848 / 0434 603 441