Complaints

The Department of Water coordinates responses to customer complaints.

If your feedback or complaint is related to:

• water quality or pressure
• people using their sprinklers on the wrong days or out of hours
• billing or meter readings
• any other issue that relates to residential or commercial scheme water supply.

you need to contact your water service provider for assistance.

Your water service provider may be the Water Corporation www.watercorporation.com.au/f/feedback.cfm or it may be a regional water service provider. Visit the Economic Regulation Authority website for a full list.

There are three types of complaints that can be handled by the Department of Water.

These are complaints about:

1. The Department of Water's staff or service delivery
2. Your water service provider
3. Reporting the misuse of water resources

If you could not find what you were looking for, or had problems using this website, please tell us by using the feedback option under contact us.