The department coordinates responses to external customer complaints in a smooth, professional and swift manner, while complying with all of the applicable protocols and guidelines.
If your feedback or complaint is related to your:
- water quality or pressure
- the water wise rebate scheme
- people using their sprinklers on the wrong days or out of hours
- billing or meter readings, or
- any other issue that relates to scheme water supply either commercial or residential
you need to contact your water service provider for assistance. Subject to your location your water service provider will be the Water Corporation www.watercorporation.com.au/f/feedback.cfm or for regional water service providers visit the ERA website for a full list.
There are three types of complaints that can be handled by the Department of Water.
These are about :
1. The Department of Water's staff or service delivery
2. Your water service provider
3. Reporting the misuse water resources
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